Account & Access
I keep getting “Incorrect Login.” What should I do?
Double-check that you’re entering the correct email and password. Passwords are case-sensitive. If you still can’t log in, use “Forgot Password” to reset it.
Can I log in on more than one device at the same time?
Yes. You can log in on multiple devices using the same credentials.
What device should I use?
You can use the same device or tablet. If this changes in the future, we’ll let you know.
How can I change a patient’s name, DOB, or MRN?
These fields are not editable at the moment, so please make sure they are correct when entering the patient.
Can I delete an assessment?
No. Deleting an assessment is not supported at this time.
Can I delete a patient?
No. Patient deletion is not supported at this time.
Do I need network connection for StenoDoc, or can it work offline?
Internet is currently required to support the workflows such as populating the recorded visit into the assessment form.
What happens if the internet cuts out or gets unstable during a home visit?
The recording will still be captured. Once you click "Stop", if the internet is cut out you will need to wait for a stable connection in order to populate the form.
Can I answer the form without recording?
Yes. You can answer any question manually before, during, or after recording.
Recording Your Visit (AI Scribe Basics)
Do I need to press anything to start recording, or does it listen automatically?
Recording only starts when you click Record. You’ll know it’s working when the button changes to Stop and begins gently pulsing.
Do I have to be in the assessment form before I press Record?
You need to be inside a patient’s assessment to see the Record button. However, you can start recording from any tab within the assessment—including Uploaded Files, Medications, or the form itself.
How do I check if recording is working?
The button will show Stop, and the icon will lightly pulse while recording is active.
Can I pause the recording for private conversations?
Yes. Press Stop, then press Record again to continue.
Will I lose my recording if I pause?
No, but anything said while paused is not recorded.
Can I record more after clicking Populate?
You can still record after clicking Populate, but anything recorded afterward will not be used to fill the form. Population can only be done once.
Do I have to speak slowly or clearly for it to work?
No. Speak naturally, no special pace or style needed.
Does the tool only understand English?
No. StenoDoc also supports other languages such as Spanish, Mandarin, Filipino/Tagalog, and more.
Can I listen back to the recording of the visit?
Currently, this feature is not supported. You can use the generated transcript to review the visit.
Transcripts
Can I edit the generated transcript?
No, transcripts cannot be edited. But you can edit any of the answers populated from it.
Will the transcript appear in the language spoken (e.g., Spanish)?
Yes, the transcript will be in the language spoken during the recording.
During the visit, the transcript missed something I said. What should I do?
The transcript reflects only what the AI was able to hear and cannot be edited. If it missed something, you can still ensure accuracy by selecting the correct answers in the OASIS form.
Will transcripts ever disappear or be deleted?
Transcripts remain available unless you delete them manually. Each group of transcripts has a trash-can icon on the right. Deletion is permanent and cannot be undone.
Processing & AI Generation
How long does it take the AI to generate the transcript after the visit?
Typically 2–4 minutes, but it can vary depending on recording length.
Processing is taking a long time. What should I do?
Please reach out to our support by filing a ticket so our team can look into it.
Populating Your Form
My form is blank even after recording.
First, go to the “Transcript" tab to confirm your recording is there. If it is, click “Populate” to trigger the population into the form. Once the population status shows “Success,” return to the form to view the answers.
If your form is still blank after these steps, please file a ticket so we can investigate.
The Medication list is blank.
The “Medications” tab requires clicking “Populate” before medication information appears from recordings or uploaded documents. Uploaded photos, however, should appear instantly.
If the page is still blank after populating, please file a ticket.
What does “Populate” mean?
Populate is the feature that uses your transcript or documents to automatically fill answers in the form
Can I stop population once it starts?
No. Once you click Populate, it runs a series of processes that cannot be paused or cancelled.
How many times can I populate the form?
Populating the transcript, document, and medication list can only be done once.
I forgot to mention something during recording. Can I populate again?
No, population can only be done once for “With a Patient” and another for “Without a Patient”. The initial type of recording is typically used during the visit and the latter to capture additional information or details that the clinician may want to include.
The form still has no answers after I populate the uploaded document.
If there are no answers at all after populating, please file a ticket. Note that it is still possible for some sections to remain blank if the AI was not able to detect relevant information.
Working in the Assessment Form
I selected the wrong answer by accident—what do I do?
Click the correct answer. Your manually selected answer always overrides the AI.
Is there a way to see what the AI was unsure about?
Yes. Use the Needs Review filter to view questions with Medium or Low confidence.
Will the form warn me if something is missing or conflicting?
Missing medication details will appear highlighted in red so you can easily spot what needs to be completed. For missing answers in the assessment form, you can use the “Missing” filter to view all unanswered questions.
Conflict detection is something we are working on, but it is not available yet.
Can I leave the form and come back later?
Yes, your progress is not deleted if you leave the form.
Can I switch between patients without losing my work?
Yes. You can move between patients without losing your progress
Can I answer questions in any order, or do I need to follow the sequence?
You can answer the form in any order. There is no required sequence for completing the assessment.
Notes (Assessment, Patient, Handoff)
Can I compare the AI-generated note with previous notes?
There is no direct way to compare notes side by side in the UI, but you can use the generated output to compare it manually with previous notes.
Can I go back to the voice-to-text box in Notes?
No. Voice-to-text is temporary. Once you close it, the text is gone unless you copied it first.
Can I edit the generated Assessment, Patient, and Hand-Off note?
Yes. All mentioned notes are fully editable.
If I add information into a note, will the AI overwrite it?
Yes, if you click “Generate from Transcript” after making manual edits. You’ll always see a warning message confirming that generating a new note will overwrite your current content.
How do I export the note to the EHR?
Notes can be exported to the EHR if your agency has integration enabled.
Uploading Documents
What types of documents can I upload?
PDFs only.
My uploaded file includes multiple documents—will it still work?
Yes. The system reads the file as-is.
I forgot to upload other documents. Can I populate again?
No, population of uploaded documents into the assessment form can only be done once for now.
Medications
Can I use the patient’s previous Medication Reconciliation and add to the list?
Yes. If the previous medication reconciliation is included in an uploaded document, the AI can capture it and list the medications after population.
How do I edit or delete medications?
Use the pencil icon to edit and the trash icon to delete.
How do I upload photos of pill bottles or prescriptions?
On mobile, you can use the Upload button to take or select a photo.
Can I print the medication list?
Yes. Use the PDF button to generate a printable version.
Why does a medication have an “X” mark next to it?
The system could not find a match in its medication database. It may be misspelled, unrecognized, or off-market.
What do I do if the medication name is spelled differently on the bottle?
After the medication is captured by the AI, you can edit the name and update it to the correct spelling.
Why did an old medication show up again even though it was discontinued?
This usually means the medication was detected again from one of your sources (voice, document, or photo). Use the Discontinued Date field to indicate that the medication is no longer active.
Exporting Your Documentation
How do I finalize or sign off the document to export it?
In the form, click the Complete button in the upper right corner. This will take you to the export step. Keep in mind that export behavior may differ depending on your agency.
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